Customer Support: 800.843.0904 or info@tru-tain.com

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FAQ

Commonly Asked Questions About Our Ortho Products

We want you to have all of the information you need before you make your purchase. Below are some commonly asked questions we’ve received from our loyal Tru-Tain customers regarding our many ortho products, business practices, and payment options. For any additional or in-depth questions about the ortho products we offer, don’t hesitate to contact our customer service team. Want to know about the Tru-Tain team? Click here for more information about what makes us tick!

Yes, we use a variety of plastics to make our orthodontic retainers and they are FDA approved. (All materials are BPA and latex free)
All of our products and materials have an unconditional warranty/guarantee. If for any reason you are not completely satisfied with your purchase, Tru-Tain will replace it or refund your purchase price minus shipping, whichever you prefer, if the materials are returned within 30 days.
Yes, we sell directly to orthodontists, dentists and laboratories
You will find all the resources and instructional videos here.
We have a sample pack that contains all the various thermoplastics presently used in the dental industry. The pack contains the Pro-Form laminates, base plates, tray materials, retainers, crown and bridge materials and much more. The cost is $30.00. (Single samples of materials are available, usually at no cost
We accept Visa, MasterCard, American Express and PayPal.
Items that are in stock will be shipped within 24 hours of the order being received. All orders will be shipped by UPS Ground. UPS Next Day Air and Second Day Air is available upon request. Please note that special orders or out-of-stock items will take longer to receive.

For additional questions, please reach out and get in touch with our highly trained Tru-Tain representatives today!